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Help and Support



UFO was founded by Rachel Crawford, who has been involved in the management of freight forwarder networks since 1998. In 2018, Rachel was elected a Chartered Fellow of the Chartered Institute of Logistics and Transport and holds an ILM Level 5 Certificate in Leadership and Management, focused on innovation and change.

Rachel's career history includes working as Editor on the British Tourist Authority's official monthly guide London Planner. 1.2 million copies of the magazine were dispatched each year around the world. Previously, Rachel worked for 5 years at the Centre for International Briefing, running international assignment briefings for expatriates. Customers included the Ministry of Defence, Unilever, Shell, Motorola and the Sheraton Hotel chain among others. Rachel also spent time working in the Marketing Department of a large American engineering company, Rust Kennedy and Donkin, park of the Parsons Brinkerhoff Group, employing 14,000 staff in more than 150 global offices. The company provide services for all modes of infrastructure including; power, energy, water, mining and the environment.

At the beginning of 1998, Rachel started working for a UK based Freight Forwarder Network where she organised and attended both Board and Annual Meetings in USA, Brazil, Italy, Vietnam, UK, Thailand, Netherlands and Russia. Rachel enjoyed this experience and in January 2000 launched Universal Freight Organisation. In 2008, she established the online directory Freightbook, in 2010 launched Project Cargo Network and in 2014, founded Cargo Connections. Due to the events of 2020 which led to a shift to digital ways of working and in a bid to serve this growing market, DigiFreight was launched.

Rachel is supported at the UFO Head Office by a strong group of talented individuals drawn from a variety of transport and media backgrounds, all of whom want to contribute to the future success of our organisation.

Sam has worked with Rachel since 2004 and manages membership recruitment, selecting companies who will become active Members. His current aim is to expand our global coverage filling our vacant territories and emerging markets. Sam also runs the News Desk, publishing online articles and managing the company social media including Twitter and LinkedIn.

Rachel’s longest serving employee of over 19 years, Judith, helps manage the network on a day-to-day basis, assisted by Wendy, who joined the team in 2013. Together they ensure that all systems are up-to-date and are our first stop for any Member queries. In addition, they also manage the Annual Summit registration process and secure collaborations with the world’s top industry exhibitions.

George joined us in 2020 and is responsible for the production of our colourful Digital Newsletters (packed with Members news!) and all brochures, marketing and sales material available to Members.

Want to know more about the UFO team?

Name Favorite Film Favorite Book Favorite Song Favorite Location
Rachel Life is Beautiful The Color Purple Fast Car Alaska
Judith Ferris Bueller's Day Off Wuthering Heights Wish I Didn’t Miss You Barcelona
George Alien Dark Matter Grace Maldives
Wendy Dirty Dancing The Girl on the Train Ain't Nobody New York
Sam Empire Strikes Back 1984 Hey Hey, My My New York